United Kingdom: Consumer Protection

The Competition and Markets Authority has issued its first infringement decision under the UK's new consumer enforcement regime, fining the AA £4.2 million for misleading pricing practices and requiring substantial consumer refunds. This landmark case signals a fundamental shift in UK consumer protection enforcement, with businesses now facing significantly tougher penalties including fines up to 10% of turnover and mandatory consumer redress schemes.

From Autumn 2026, subscription businesses will need to operate under significantly stricter rules about how they sign customers up, remind them before renewals and let them cancel.

The FCA has published its latest Perimeter Report outlining the areas where it says regulation needs to evolve to protect consumers, support innovation and maintain market integrity.

The Competition and Markets Authority has issued its first infringement decision under the UK's new consumer enforcement regime, fining the AA £4.2 million for misleading pricing practices and requiring substantial consumer refunds. This landmark case signals a fundamental shift in UK consumer protection enforcement, with businesses now facing significantly tougher penalties including fines up to 10% of turnover and mandatory consumer redress schemes.

The Financial Conduct Authority's (FCA) consultation reflects the ongoing governmental and regulatory push to encourage wider retail participation in private and public capital markets and the benefits of seeking higher financial returns over pure cash savings.

The holiday season brought another consistent quarter of growth in retail and e-commerce sales, fueled by higher revolving consumer credit and rising consumer incomes.

In the fourth quarter of 2025, inventory turnover experienced a notable increase in the apparel and luxury goods sectors compared to the third quarter, while declines home, outdoor, and durable products...

This article explores the importance of public liability insurance, its benefits for day-to-day risk management and the key issues businesses should understand when taking out cover.

This article gives a high-level overview of the legal remedies available to consumers when products are faulty or not fit for their intended purpose.

The BNPL market has grown significantly in recent years, from £0.06 billion in 2017 to over £13 billion in 2024. According to the FCA's 2024 Financial Lives Survey, 20% of UK consumers (10.9 million adults)...

On 11 February 2026, the UK's Financial Conduct Authority (FCA) published Policy Statement 26/1: "Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23" (PS26/1)...

On 7 October 2025, the Financial Conduct Authority (FCA) published a statement and consultation paper (CP25/27) on the Motor Finance Redress Scheme.